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bratenn
Newbie

4 brand new TV’s, exactly the same, different picture even after factory reset.

I recently purchased for identical Hisense 65” 4K Roku TV’s for a video wall.  Two of them have a similar look and the other two have a similar look, but when all four are side by side, they look different.  I even did a factory reset and updated firmware, but the problem still exists.  It’s almost as if the graphics card are different or the glass on the screens are different and create a different look.  If you view them individually, each look great, but side-by-side, you can really tell a difference.  I’ve attempted to calibrate and adjust, but I have been unsuccessful in getting all four TV’s to look identical.  Has anyone else had this problem and if so, were you able to resolve it?

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3 REPLIES 3
RokuLianna
Retired Moderator

Re: 4 brand new TV’s, exactly the same, different picture even after factory reset.

Thanks for keeping in touch!

Have you tried contacting the TV manufacturer - Hisense to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. They'll be the best ones to help regarding your issue.

You can contact them here: Hisense Support. Call them at 1-888-935-8880.
We hope it helps!


Warm Regards,
Lianna

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bratenn
Newbie

Re: 4 brand new TV’s, exactly the same, different picture even after factory reset.

Thanks, I will reach out to HiSense.  If I get a resolution or not, I will post an update to this discussion.

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RokuLianna
Retired Moderator

Re: 4 brand new TV’s, exactly the same, different picture even after factory reset.

Hi @bratenn

Thank you for the post!

You are most certainly welcome! Your satisfaction is essential to us and knows that we're only a call and message away if there's anything else we can help you with.

Happy streaming!


Warm regards,
Lianna

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