Discussions

[RevCJK]

I have two different Hisense ROKU TVs, and this has occurred several times on both of them.  All of a sudden, all of the broadcast channels are missing from Favorites (although the other channels remain).

One is a Hisense 6Series-65 / Hardware ID G211X / Software version: 12.5.0 build 4180 CH

[RokuEuniceL]

Hi @RevCJK,

Thank you for posting here in the Roku Community!

We understand you are having problems with the broadcast channels missing from Favorites. We would be happy to look further into this issue, but we need more details. Please provide us with the following information:

1. Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
2. Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the Home screen and pressing the * button.)
3. Tracker ID. When you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID.
4. Troubleshooting steps you have taken to try resolving the issue.

Once we have this information, we will be able to investigate further.

Best regards,
Eunice