Channels & viewing

[mmanley11]

Tried watching the Olympic openings ceremonies on Peacock but the picture is so faded/washed out, I feel like I’m watching a distant channel on an analog antennae.  It’s not Peacock, because I tuned in with an Amazon Firestick and the picture is pristine. 

This is not the first time the app has looked like this on Roku.  College football, NFL in the past. I’ve complained but nothing has been fixed. 

Again:  not the app. I’ve redownloaded, log-in, restarted, etc. to no avail. And as I said, looks fine on Firestick.

I hope to post this and get some back up from fellow users that this issue needs fixed.  

I’m also hoping that ALL of the live Olympic events don’t look like this. If so, then it’s buy-bye Roku, hello Firestick full time.  

[davidbland889]

Hello,

Check Roku Settings: First, ensure that your Roku display settings are optimized. Go to your Roku home screen, navigate to “Settings,” then “Display type.” Make sure it’s set to the correct resolution (e.g., 1080p or 4K) based on your TV. HDMI Cable and Port: Verify that you’re using a high-quality HDMI cable to connect your Roku to your TV. Sometimes a faulty cable can affect picture quality. Additionally, try connecting your Roku to a different HDMI port on your TV to rule out any issues with a specific port. Peacock App Settings: Within the Peacock app, check if there are any specific video quality settings. Some apps allow you to adjust streaming quality (e.g., low, medium, high). If available, try changing the streaming quality to see if it improves the picture. Network Connection: A stable internet connection is crucial for streaming quality. Make sure your Roku is connected to a reliable Wi-Fi network. Restart your router or modem to refresh the connection. Software Updates: Ensure that both your Roku device and the Peacock app are up to date. Sometimes software updates address performance issues. Contact Peacock Support: Reach out to Peacock’s customer support directly. They may have additional troubleshooting steps or be aware of any known issues related to Roku devices.

Best Regards

davidbland889

[davidbland889]

Hello,Check Roku Settings: First, ensure that your Roku display settings are optimized. Go to your Roku home screen, navigate to “Settings,” then “Display type.” Make sure it’s set to the correct resolution (e.g., 1080p or 4K) based on your TV. HDMI Cable and Port: Verify that you’re using a high-quality HDMI cable to connect your Roku to your TV. Sometimes a faulty cable can affect picture quality. Additionally, try connecting your Roku to a different HDMI port on your TV to rule out any issues with a specific port. Peacock App Settings: Within the Peacock app, check if there are any specific video quality settings. Some apps allow you to adjust streaming quality (e.g., low, medium, high). If available, try changing the streaming quality to see if it improves the picture. Network Connection: A stable internet connection is crucial for streaming quality. Make sure your Roku is connected to a reliable Wi-Fi network. Restart your router or modem to refresh the connection. Software Updates: Ensure that both your Roku device and the Peacock app are up to date. Sometimes software updates address performance issues. Contact Peacock Support: Reach out to Peacock’s customer support directly. They may have additional troubleshooting steps or be aware of any known issues related to Roku devices.

Best Regards

davidbland889

[mmanley11]

The thing is everything ELSE in the app was great EXCEPT the live Olympic coverage. And, as I stated, this happens with many live events such as college football.  Also happens on other apps streaming live sports, so I’m pretty sure this is a Roku issue, not an app or connection issue.  

[Strega2]

Keep in mind Peacock writes and maintains its apps on Roku and other platforms. If they have a bug in their Roku version it’s theirs to at least identify, and probably theirs to fix as well, so do let them know.

For what it’s worth, much of it looked washed out to me too (not via Roku or Peacock.)  Most of it was outside on a gray rainy day.  Many of the shots had rain drops on the lenses.