Channels & viewing

[RokuDanny-R]

@bobsled101

Thanks for the posts.

Can you please provide more details about the issue you are experiencing? What specific Roku model devices are you using? When you see this issue occur, have you tried removing the channel, restart the Roku device, then adding it back again to see if the issue persists?

Please keep us posted what you find out and we will be able to assist you further.

Thanks,
Danny

[yam650]

Same Problem for me. All other apps work fine. I try to open YouTube,  and I get the "No Connection Connect to the Internet now, or set it up later"

Tried everything except for restoring to factory settings.

3810X Stick
Software 11.50 build 4312-50

Issue ID 14-036-205

Youtube version 2.22 build 110005090

[Anonymous]

Hi @yam650

Thank you for the inquiry!

Have you tried removing the affected YouTube channel and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

Let us know if there's any difference after.


Warm Regards,
Lianna