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katiewalsh1909
Newbie
‎02-27-2024 07:49 PM

tv series resets goes back to season 1 when I try to go to a prior or future episode

About two months ago I discovered that if I am watching a tv series on the roku channel and try to go back to a prior episode it will go all the way back to the first season and have to scroll until I find the episode I am looking for. Additionally within the last week I have been watching Bones and when I got through epsiode 6-10 of season 4 it went straight back to the pilot episode. So frustrating. I did try the usual troubleshooting. 

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RokuJohnB
Community Moderator
Community Moderator
‎02-28-2024 11:34 AM

Re: tv series resets goes back to season 1 when I try to go to a prior or future episode

Hi @katiewalsh1909,

Welcome to the Roku Community!

We'd love to further investigate this issue. Could you elaborate more about the troubleshooting steps that you have taken so far? Is this happening on all channels and contents, or is it isolated? (Specify)

We'll wait for your response.

Thanks,                                                                                                                                                  John

John
Roku Community Moderator
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