Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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galtimus
Newbie

spectrum channel won't load

I have 4 TVs with Roku.  I cannot open Spectrum on any of them.  All other channels work OK.

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1 REPLY 1
RokuJohnB
Community Moderator
Community Moderator

Re: spectrum channel won't load

Hi @galtimus,

Welcome to the Roku Community!

We understand that you're having a problem with the Spectrum TV channel. We're happy to help. Please follow these steps: 

  • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  • Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
  • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

If the problem still persists, we suggest contacting Spectrum support directly to inquire further. Many channels on Roku are developed and maintained by the channel providers themselves. 

You can reach them here: Spectrum Support.

If there is anything else we can do to help you, please let us know.

Best regards,
John

John
Roku Community Moderator
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