Channels & viewing

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Anonymous
Not applicable

Have to restart Ultra every time when watching Pluto TV

Same issue, however, I see it worst on PlutoTV, which does not respond. I have the SD card in it.

I don't see a "Power" setting anywhere on my Ultra LT anywhere. "Data Saver," yes. Not a "Power Saver."

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6 REPLIES 6
RokuCarly
Community Moderator
Community Moderator

Re: Have to restart Ultra every time

Hi @Anonymous 

Thanks for posting here at the Roku Community!

We appreciate you reaching out to us regarding this matter. No worries, we're here to find you the best resolution for this.

Have you tried to remove the PlutoTV channel, reboot your device's system then add the channel back again? If not, follow the steps provided below:

  • Remove the channel: press Home > Move to the right and highlight the channel you wish to remove > press Star * > Remove channel
  • Reboot your device's system: press Home > Settings > System >Power > System restart.
  • Add the channel: press Home > select Store > Channels > Add channel

In addition, some Roku streaming players have an auto power savings feature that allows the player to automatically save power under certain conditions. When auto power savings is enabled and your compatible Roku player is idle for 20 minutes (meaning it is not streaming content or being controlled by a remote or mobile app), it automatically enters a low power mode and attempts to power off the TV it is connected to.

Here's our Support reference: How to disable auto power savings on your Roku streaming player

Let us know how it goes and we'd be more than happy to continue assisting you.

All the best,
Carly

Carly Y.
Roku Community Moderator
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Anonymous
Not applicable

Re: Have to restart Ultra every time

I have no power settings on my unit, unless it is in a "secret menu." I have removed the Pluto TV channel and when I reloaded it, it still had issues. I made sure that I had the SD card in the back of it and that it was registering. It was fine and registered after an unplug for 30 seconds.

All of the above had no positive result. I am considering putting my Roku on an Alexa power device, to be off late late late nights, when I am in bed. However, after 4 hrs of streaming, I notice Pluto goes bad. This is not necessarily from streaming Pluto TV. This started happening just before we got the "12.0" update. It was that update before "12.0" that did something. My next step is to Fact Reset. This means going through all 45 of my channels and signing back into them.

I see that Pluto also does not have a "grid" listing after the 4 hrs as well as not responding to the remote. Within Pluto TV I can only go home... nothing else.

Edit: This does not happen with my other running device, the Premiere +. This device is fine. It's the Roku Ultra LT that is hardwired (ethernet) that is having the issue.

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RokuArjiemar
Community Moderator
Community Moderator

Re: Have to restart Ultra every time

Hi! @Anonymous,

Thanks for your post!

We have passed along your concern to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread. We appreciate your patience and understanding in the meantime.

Thanks, 

Arjiemar

Arjiemar
Roku Community Moderator
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bbang
Channel Surfer

Re: Have to restart Ultra every time

I'm having trouble with Pluto TV also, it started with the Adult Swim channel after the update, now Pluto TV is losing channel guide data and even though the stream continues, I can't see the guide or change channels.

Reposting what I said in the Adult Swim thread, which looks like a mod broke it out into its own thread:

"The Pluto TV channel, which has channels within the app, loses its channel guide info after it's been playing for an hour or two. The stream you're on continues, but there's no guide data and you can change stream channels until you go out and force restart the channel through the options menu on the Roku home screen."

Adult Swim has been broken about 2 months, these were the main two channels I use on my Roku, if Hulu, Youtube, and YoutubeTV break next I don't know why I would even keep using this product.

 
RokuJohnB
Community Moderator
Community Moderator

Re: Have to restart Ultra every time

Hi @bbang 
Thanks for posting in the Roku Community!

We understand that you're having a problem with the Pluto TV. Help is here.

Did you try the troubleshooting steps that have been provided above by @RokuCarly?
If the problem still persists, we suggest contacting the channel provider's customer support team to report the issue and get help.

Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

Best regards,
John

John
Roku Community Moderator
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Anonymous
Not applicable

Re: Have to restart Ultra every time

Good luck! Pluto pays no attention to anything. They have no "hotline" or email. You are lucky if they answer Facebook comments or Twitter comments. Viacom/CBS is doing us 2 proud!  ALso, let's not forget those who aren't here with open mouths or itchy fingers to get things done.

 

Most often, YOU, as in Roku, must use a back door to get things done, like with the Pluto TV crash event.

 

I also need to ask.... Why is this the consumer's problem? It's not. Somehow it is not working on your platform. Please do the right thing and research it. Don't blame the customer or have them do your work.

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