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mattiehtx
Newbie

randomly go to the home page by itself in the middle of the night

it 100% does randomly go to the home page by itself in the middle of the night. stop lying and saying it doesn't 

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2 REPLIES 2
RokuCarly
Community Moderator
Community Moderator

Re: Time to DUMP Roku and go back to Firestick!

We're grateful to have you here in the Roku Community, @mattiehtx!

Thanks for raising your concern, and we sincerely apologize for any inconvenience this may have caused you. 

May we first know what Roku streaming device you are experiencing this issue with? In addition, does it usually happen when you open a specific app or channel? Kindly specify.

Furthermore, many users have proved that a simple system reboot resolves this issue. We highly recommend performing it as well. Simply navigate to your Home screen. Select Settings > System > Power (skip if unavailable) > System restart. Other users have proved this troubleshooting method to be a workaround. 

Let us know if this also works for you, and we'll go from there.

Kind regards,
Carly

Carly Y.
Roku Community Moderator
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makaiguy
Community Streaming Expert

Re: randomly go to the home page by itself in the middle of the night

Two things to try that might help:

Settings > Network > Bandwidth saver -- disable this.
Note that some individual channels may have a similar feature.

If your Roku has a "Settings > System > Power > Auto power savings > After 20 minutes of no interaction" setting, try disabling it.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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