Channels & viewing

[SirMatthewKBE]

Hi.  I have tried to rectify this issue by restarting, checking for updates, etc., and nothing worked.  I am using a Roku Ultimate.  Just today, the "up next" (autoplay is ON), shows up about 2-3 minutes before the current episode ends.  It dims the entire screen and is ANNOYING! It makes the closed captions VERY difficult to see, too.  The only way I seem to be able to fix this is by turning Autoplay off, but then I have to manually start the next episode! Is there a way to get this to just not show up without disabling Autoplay? I don't understand why it JUST started today.  I've been watching Hulu for hours and hours the last few days and it never did this.  

Hulu version 6.86 Build 2

Roku software version 14.0 

Roku model 4801RW - Roku Ultra 

Thanks for any help.  

Roku Ultra (4800 series) 

[RokuCarly · Accepted solution]

Welcome to the Roku Community, @SirMatthewKBE!

Thanks for informing us about the display issues you're currently experiencing on the Hulu app during playback. We'd like to help you contact the right Support for an issue like this. 

If this issue is limited to the Hulu app's content, we advise you to reach out directly to the channel provider. They are responsible for managing and maintaining their app on the Roku streaming platform independently, and they'll be best equipped to assist you.

You may reach them here: Hulu Support

We hope this will be sorted out soon.

Best regards,
Carly

[SirMatthewKBE]

Thanks.  I was afraid that would be the answer.   "Hulu Support" appears to be an oxymoron.  🙂