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tamietam
Reel Rookie

free trial not working

I tried to sign up for the free trial and it says I can't sign up now try back later. I really wanted to watch HBO. How can this be corrected?

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10 REPLIES 10
RokuTannerD
Retired Moderator

Re: free trial not working

@tamietam Thanks for reaching out. Where are you trying to sign up for a free trial? Which channel are you trying to sign up within?

Have you logged into your Roku account at my.roku.com and updated your payment method again? We'd recommend verifying the account your device is linked to in Settings>System>About, then log into the account and update your payment method. Once you've done this, restart your device, then try subscribing again. 

 

Thanks,

Tanner

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tamietam
Reel Rookie

Re: free trial not working

Hi,

I have tried signing up on my TV and online, neither way would allow me to sign up for the HBO trial or any of the other trials either for that matter.

 

Thank you,

Tamie

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tamietam
Reel Rookie

Re: free trial not working

I updated all of my info and it's still not working

RokuTannerD
Retired Moderator

Re: free trial not working

@tamietam Which streaming channel are you trying to sign up for a free trial for? Is this inside The Roku Channel? Do you see an error message on screen or what is occurring when you try to subscribe? With more information, we can continue assisting you from there. 

 

Thanks,

Tanner

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Re: free trial not working

Yes im having the same issues n my payment methods r up to date

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RokuDanny-R
Retired Moderator

Re: free trial not working

@Jasminemclaurin 

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What channel are you trying to access a free trial to?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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musicisfun
Newbie

Re: free trial not working

I can provide you with more info - I signed up for the free trial of HBO - it loads and all the shows load but when I try to actually play a show - it does nothing... 

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musicisfun
Newbie

Re: free trial not working

i there - I signed up for 7 day free trial with HBO - the channel loads and all the shows load but when I click on play episode nothing happens 

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Re: free trial not working

I have a 14 day free trial for YouTube but can't find device. 

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