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ywstn
Newbie
‎02-23-2023 04:47 PM

choppy video only on soundbar Roku

I am having choppy video with my Roku soundbar Roku on only 1 out of 2 local news apps.  And no video problems with any other apps.  It starts out smooth, then gets choppy, jerky.  I have factory reset the unit.  I have dumbed down the settings that I can.  I have gigabit internet with the router next room from the set.  My other 2 regular Roku work just fine

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1 REPLY 1
RokuKarla
Retired Moderator
‎02-23-2023 04:58 PM

Re: choppy video only on soundbar Roku

Hello @ywstn

Welcome to the Roku Community!

Can you please provide us with more information about the issue you are experiencing? When did this issue start occurring? Does the issue only occur on a specific channel or all channels on your Roku device?

We recommend taking a look at the troubleshooting steps provided by our Support page here: How do I set up my Roku® Streambar™? | Official Roku Support

Please keep us posted and we'll continue assisting you from there!


Regards,
Karla

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