We're grateful for your first post here in the Roku Community, @rlf1!
Thanks for bringing this to our attention. Rest assured that we will look closely into this matter to determine the cause and find you the best resolution.
Before proceeding, we'd like to assess your concern better and it would be great if you could provide us with additional information such as follows:
- What specific Roku device model are you having this issue with?
- When did you start experiencing this issue?
- Did your Roku device recently receive any software updates prior to this happening that might have triggered the issue?
- What specific app and content did you observe this happening?
- A short video clip of it happening for reference. (For the video, you may download it via Google Drive and share us with the link to it.)
If you want to share the link to the video clip for reference via Private Message you may select my username, View Profile, and on the right side of the page, select Send this user a private message.
We'll be looking forward to hearing back from you.
Best regards,
Carly
Carly Y.
Roku Community Moderator
