Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

britbox channel on pluto loses video but audio works

For several months while watching britbox channel on pluto TV the video goes black but the audio and closed caption continues to work fine. Video usually only drops for 5-30 seconds and then returns by itself. This happens very regularly...more than 20 times per hour. I have reloaded the pluto app, power cycled the Roku unit with no affect. 

Labels (1)
0 Kudos
1 REPLY 1

Re: britbox channel on pluto loses video but audio works

918-440-1945 

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.