Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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bbfrankjr1
Channel Surfer

adding a channel - not showing up on screen

I am not able to add a channel on my 4K + device.  Anyone know how to fix?

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12 REPLIES 12
davidjazz
Roku Guru

Re: adding a channel - not showing up on screen

We'll need more information than that:

Where are you located? What is your device? What channel are you trying to load?

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bbfrankjr1
Channel Surfer

Re: adding a channel - not showing up on screen

Tampa Florida, Roku express 4K +, Youtube tv.

 

Thank you

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Strega2
Roku Guru

Re: adding a channel - not showing up on screen

Does this page come up for you?

https://channelstore.roku.com/details/34e0b0ce5c05af0733dbcd45f1c46734/youtube-tv

If so, does it have a purple “Add channel” button that you can click?

Banned but back. Because why not?
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bbfrankjr1
Channel Surfer

Re: adding a channel - not showing up on screen

Hello, I can't get to the screen to search for channels?

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Strega2
Roku Guru

Re: adding a channel - not showing up on screen

Do you mean on the website or on the device?  By any chance are you using a VPN?  (Or were when creating your roku account?)

Banned but back. Because why not?
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bbfrankjr1
Channel Surfer

Re: adding a channel - not showing up on screen

Hello, on the devise.  I do not have the options to search. No to the VPN.

 

Thanks

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Strega2
Roku Guru

Re: adding a channel - not showing up on screen

When you click on the page I linked above, do you get a YouTube TV page with a purple Add Channel button?

Banned but back. Because why not?
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bbfrankjr1
Channel Surfer

Re: adding a channel - not showing up on screen

Hello, yes. When I go to my actual Roku device that's attached to my TV the YouTube TV app does not show up. Have no way to search for channels on my device.

 

Thanks

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Strega2
Roku Guru

Re: adding a channel - not showing up on screen

OK, but how about the link above?

Banned but back. Because why not?
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