Channels & viewing

[willst42]

Hi I paid the Zeus channel thru my roku and it's still on lock and saying I'm not subscribe 

[RokuCarly]

Welcome, @willst42!

We're grateful to have you here in the Roku Community.

Thanks for informing us about being unable to access your subscription with the Zeus Network app. No worries! We're here to suggest some steps you could try to troubleshoot this app.

Kindly follow the steps precisely below to help you refresh the system of this app as well as your affected Roku streaming device:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Here's our support article dedicated to this: How to resolve a channel playback issue

After doing so, try to log in to your Zeus Network account to see if this helps. You can also manage your subscription via the Roku website under My Subscriptions to check if you still have an active subscription within this app. 

Keep us posted on how it goes and we'll go from there.

Best regards,
Carly