Hi @gxt114,
Greetings from the Roku Community!
Thanks for letting us know about this issue going on.
For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions," and they are the best ones to help you out with that matter.
We hope it helps!
Regards,
Rey
ERey.
Roku Community Moderator
