Channels & viewing

[atc98092]

I'm watching YouTube right now on my Ultra, no issues. If you're having an issue with a channel, the first step is to remove it, reboot the Roku, then reinstall the channel. However, when you have the problem on multiple devices, I become suspicious of some other issue. What that might be, I admit I'm really at a loss why it might hit all of your devices. Any chance you are not in the US? I don't know how YouTube supports their channel in other countries. 

[DBDukes]

@Emilberger 

I'm watching YouTube right now. It's working for me, just as it's working for @RALF12 

So, let's try to figure this one out.

Reboot the Roku device. For a Roku TV it's Settings > System > Power > System Restart > Restart

If that doesn't solve it, try this:

1. Remove the app
2. Reboot the Roku (instructions above)
3. Reinstall the app

All three steps in that order. Gotta be that order. 

[Riceuten]

Out of the blue, the Roku Express device (3930, Software 10.0.0 Build 4209-AE) will no longer launch Youtube and indeed doing so makes the whole device hang. There's obviously something wrong here. 

About 2 weeks ago, the BBC channels will also no longer launch on the same device; when I queried this, I was told my device "no longer supports the BBC apps" and to speak to the BBC. The BBC say that it's a Roku issue. Roku, as I said, say the device is "unsupported", despite the device appearing on a list of compatible devices. It does rather sound like one or other are winging it here. 

Yes, I have uninstalled and reinstalled it numerous times, and restarted it. Don't even go there !

My guess that, as the Express has had no update since June 2021, that Roku are no longer interested in this and presumably want me to upgrade. 

[Emilberger]

Done 3 times and nothing.

[DBDukes]

@Emilberger 

Just making sure. Many people will do the reboot at a point other than between the removal and reinstallation of the app, and that doesn't accomplish the same thing. Had to check that you did 1, 2, 3 and not 2, 1, 3 or 1, 3, 2, since they won't cut it.

[Aketha]

My Roku TV stopped supporting you tube as well as 95% of my channels. I am currently only able to get Netflix only. I have run through the steps 5 times

[Syddd]

I have reset my tv. I have factory reset my tv. I have uninstalled, turned off, reset, unplugged, literally everything you can think of. At this point I’m about to throw the whole thing away. Can’t do the simple task it’s meant to do and thats stream apps. Pointless!!! 

[fbicker]

My Youtube app also stopped working today. It had an update, and then when I tried to open it, it did nothing. I tried uninstalling and reinstalling the app, restarting the device, updating the device, as well as doing a full on factory reset. Nothing worked.

This is very frustrating and annoying as Youtube is one of the only things I watch.

[atc98092]

@fbicker Google is responsible for the YouTube channel. Since you reported receiving an update, they obviously broke something in the channel for some devices. It works fine on my Ultra 4800, but there are many reports of issues by other users. But ultimately Google is the one that is going to have to fix it. Roku has not released any OS update recently that might cause issues with a specific channel, so it has to be channel-related. 

[DBDukes]

@fbicker 

What is your YouTube app version/build? Highlight the app, hit the Options button, it's at the top of the popup.