Channels & viewing

[DSchreiber]

Every since October 4th, we've not been able to use Youtube (we lost power that day for a little while). The screen just goes black after a few seconds, and you have to hit a button on the remote to get it back. I've tried everything I can find, over and over and over. Please tell me something that will work!  That's the only app/channel that doesn't work properly....and Youtube works, just fine, on other devices we have.

HELP please!

[RokuJohnB]

Hi @DSchreiber,

Thank you for posting here in the Roku Community!

We will be more than happy to assist you further with your issue on your YouTube channel. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

If the problem still persists, please keep us posted.

All the best,

John

[DSchreiber]

Thank you for replying, John.  I've done that, MANY times....and again today, after reading your reply.  Still no change.

I "chatted" with someone on Roku a few days ago.  He had me do all sorts of things....nothing changed. He said he was going to "escalate" my issue to his supervisor and get back to me.  Nothing yet.

Darlene

[RokuJohnB]

Hi @DSchreiber,

Thank you for keeping us updated!
Please be advised that if the issue persists on one channel after attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

If you need anything else, please let us know.

Best regards,

John