Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Reel Rookie

Xfinity Guide Scrolling slow

new fast modem, bumped up Xfinity service to 1.2 Gbps and the guide still scrolls slowly. What I'm I missing?

0 Kudos
Community Moderator
Community Moderator

Re: Xfinity Guide Scrolling slow

Hi @SteveNick,

Thanks for reaching out to us here in the Roku Community!

Regarding the issue you've been experiencing, we recommend starting here to troubleshoot the issue.

Follow these steps in order:

  1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel.'
  2. Next, restart your device from Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).
  3. After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Please keep us posted on how it goes, and we'll continue to assist you from there.

All the best,


Jecheal R.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.