Channels & viewing

[AuroraIchimaru]

When you go to watch the move, The Curse of La Llorona the picture and description are right, but the video is wrong. Instead of the movie with Linda Cardellini in it, you are shown some B rated ghost hunter movie. 

[RokuMary-F]

Hi @AuroraIchimaru,

Welcome to the Roku Community!

We'd like to gather more information about the issue you're running into. What channel are you trying to load this content from? What are the steps to reproduce the issue you are seeing?

Once we have this information, we will be able to investigate further.


Best regards,
Mary

[Wndrwmn911]

On the Roku Channel, it lists the 2019 movie of The Curse of La Llorona and has the description and actors listed correctly, but when you play the movie, it is some documentary type ghost hunter film about La Llorona. It is not the movie it should be

[RokuDanny-R]

@Wndrwmn911

Thanks for the post.

I have passed along your concerns to the appropriate Roku team to investigate further.

Thanks,
Danny

[Kirstinbrazeal]

It still is messed up

[RokuMary-F]

Hi @Kirstinbrazeal,

Thanks for sharing your observation.

We are currently aware of the issue and our appropriate team is working diligently to resolve the issue. Rest assured once more information is available I'll be sure to update this Community thread.

We appreciate your patience while we investigated this issue.

 

Best regards,
Mary

[RokuDanny-R · Accepted solution]

Hi Community users,

Thanks for your patience while we investigated the issue regarding incorrect content being played.

Please be aware that we believe the issue has now been resolved and we invite you to check to see if you are able to view the correct content.

Should you need assistance in the future, please don't hesitate in posting again in the Roku Community.

Thanks,
Danny