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Jmljr93
Reel Rookie

Re: Disney+ TCL TV- Subtitles Won’t Turn Off

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After updating the app on the TCL TV, the subtitles went away for me on all the programs I was watching. Let me know if they come back for you. And I will as well. But last couple days they have not been present. And I was able to turn subtitles on/off at my leisure through the TCL remote settings.
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Re: Disney+ TCL TV- Subtitles Won’t Turn Off

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YOU ARE A GOD AMONG MEN!
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Benzshamin
Newbie

Re: Disney+ TCL TV- Subtitles Won’t Turn Off

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Had the same issue. I fixed it by wildly pressing the right arrow button on my roku remote while the movie was paused.
It'll work!! Try it!
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furious00
Newbie

Re: Disney+ TCL TV- Subtitles Won’t Turn Off

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I was having the same issue. I restarted my Roku and it solved my problem. No more subtitles. 

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rcipes
Newbie

Re: Disney+ TCL TV- Subtitles Won’t Turn Off

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When your show is playing, press the up or down arrow on remote, go up to closed captions in the upper left screen and switch to off. 

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Rkelley41
Newbie

Re: Disney+ TCL TV- Subtitles Won’t Turn Off

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Tried that it won't bring up a menu for me

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SHatRO
Channel Surfer

Re: Disney+ TCL TV- Subtitles Won’t Turn Off

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Same exact behavior as another reported.  Empire Strikes Back closed caption would not turn off with the usual controls.  I exited the app and then went back in and it stopped.  I had to completely exit Disney+, did not have to restart my Roku.

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Amber1987
Reel Rookie

Re: Disney+ TCL TV- Subtitles Won’t Turn Off

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Hey there i had the same issue today, subtitles came on out of no where, there are NO options in the Disney+ app on my roku to turn them off, or any other settings that can control settings like that, the only thing i could do was press * on my roku remote and that is took me to the settings for the tv not the app, and of course the closed captioning option was turned off, i tried to update the app, it was up to date, i tried unplugging the tv, i reset the roku from the roku home screen, i tried checking my disney+ app settings from my account online again no such options, and i tried every other suggestion i could find from the internet, NOTHING worked, so i removed the Disney+ app from my roku, and then readded it, logged back in and subtitles were gone, apparently this is a glitch within the app itself, u can remove the app by going to the roku home screen, go to the Disney+ app, press * button on remote, go to remove channel or app option, click on it, then go to roku home screen search, type is Disney+ and proceed to download the app.

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ABurgess23
Newbie

Re: Disney+ TCL TV- Subtitles Won’t Turn Off

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When all else fails...turn TV off and then back on... we watched 2 movies back to back and then the 3rd, we had the caption issue and everything was up to date.

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htrulljr
Newbie

Re: Disney+ TCL TV- Subtitles Won’t Turn Off

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Mine said it already had the latest update but the subtitles turned off! Thanks!

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