Channels & viewing

[Jmasno3]

EXACTLY!  We are new to HBO Max. We have had our 4K streaming stick since 2019 and no problems. 

Watched hours of stuff on various streaming sites and NEVER had a overheating issue. Even with the previous HBO. But with HBO Max overheating!!!!

What can ROKU do for us? 

[RokuCarly · Accepted solution]

Hi @Jmasno3

A warm welcome here at the Roku Community!

We recognize that you are having issues with your Roku streaming device and this is not the experience we want you to have.

Just a friendly reminder that it's fairly normal for your device to get warm during use, but if you are seeing a message on screen mentioning overheating, there are a few things you can do to help. For more information visit our Support page here: What to do if the red light is on or you see a “Your device is overheating” message

If the issue is still persists, please keep us posted and we will be able to look into the issue further.

All the best,

Carly