Channels & viewing

[renojim]

@jkdegawan, the Philippines is not officially supported by Roku so there will be a lot of features that don't work and channels/apps that aren't available.

[edmoncu]

You cannot add channel in the roku device. The only way to do that is to go online and signin in your account. From there you can add the disney+ channel and it will automatically install the channel in your device. Hope this helpts

i tried doing this but it just goes back to the channel store (this is on a logged-in session). it's region is en-ot

i tried browsing in incognito mode and showed disney+. the region i saw is in en-gb.

[edmoncu]

the Philippines is not officially supported by Roku so there will be a lot of features that don't work and channels/apps that aren't available.

that seems to mean that the roku devices being sold here with disney+ logo are illegitimate devices

[donunus]

I emailed disney plus ph as well

[renojim]

@edmoncu, these days you can buy anything anywhere in the world. I don't know who is selling them there, but you can bet it's' not Roku.

[edmoncu]

The store in question selling these Roku devices is Datablitz. I would suppose they need to be clear that Rokus they're selling are not officially sanctioned by Roku to support Disney+ since what you stated Roku doesn't officially support the Philippines (aka illegitimate market).

[crcav]

same here. The only reason I bought Roku is for Disney+. Now I am having major regrets

[RokuKarla]

Hello @crcav

We appreciate you reaching out to the Roku community!

The Philippines is not an officially supported region for Roku which is why you are unable to add Disney+. 

For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.

Thanks for your interest and we hope to expand our presence soon.


Regards,
Karla

[edmoncu]

Got it. Therefore, you should've recommended to use a competitor's streaming firstly like this : https://www.mi.com/global/product/mi-tv-stick/

The mi tv stick runs disney plus flawlessly. Though a bit on the slow side and is on 720p, but it gets the job done.

[Marlowash]

Its been 3 weeks now. I wonder if roku has already released a disney plus for philippine users