Channels & viewing

[Kbunch89]

"We're sorry, something went wrong during playback of this content. Play error code:-6; error message: Protected content license error." is what it says to me for literally EVERY show I click on to try and watch on my TV (The app and all shows work just fine on my phone). I have checked for updates, cancel subscription, uninstalled, reset my system on TV, reinstalled app, signed back in, reinstated the subscription & it STILL isn't working! Please help me get it fixed. I do not want to pay for something that isn't working properly. I NEED AMC+ SUPPORT OR TECH TO RESPOND PLEASE AND THANKS.- Katherine 

[RokuDanny-R]

@Kbunch89

Thanks for the post.

For more information about that channel's error codes and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

[DarkGift]

Samr

[Dn31]

How do I contact AMC plus for my app not working. I paid but nothing for 2 weeks

[RokuCarly · Accepted solution]

Hi @Dn31,

A warm welcome here at the Roku Community!

Thanks for reaching us here with your query. We'd happily provide you with the AMC plus app/channel's customer support. You can also email them at customerservice@amcplus.com or directly contact their line at (877) 262-4450.

Let us know if there's anything else we can be of assistance with and we'd be happy to continue doing so.

Warm regards,
Carly