Channels & viewing

[c0uchP0tat0]

Why does Roku screen saver log me out of YouTube? It didn't used to do that. 

[RokuJohnB]

Hi @c0uchP0tat0,

Thank you for posting in the Roku Community!

We understand you're having trouble with the screensaver logging you out of the YouTube channel, and we're happy to assist you.

Please try restarting your Roku device/TV by following these steps:

1. Press the Home button on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Power (If you don't see a Power submenu, skip this step).
5. Select System restart.

Give this a try and see if it helps with the issue you're experiencing. If not, feel free to update us, and we'll continue troubleshooting!

Best,
The Roku Community Team

[c0uchP0tat0]

That didn't help at all. In fact, it seems to be the system's design.

[RokuJharra-Q]

@c0uchP0tat0 Thanks for keeping us posted!

Let’s try a few things to see if we can fix it:

1. Update the Channel:
   - Highlight the Youtube app.
   - Hit the star (*) button on your Roku remote.
   - Choose "Check for update."
2. Restart Your Roku Device/TV
3. Uninstall and Reinstall the App

If that doesn’t work, you can contact the channel provider for more help.

Cheers,
The Roku Community Team

[c0uchP0tat0]

Hi. I didn't notice this reply. This is the same as the last non-working solution, except you mentioned "Netflix". I assume you meant YouTube. I'll explain the problem again. YouTube video is paused. Roku goes into screensaver. When I return, YouTube is logged out. This didn't used to happen. When I returned in the past, YouTube would pick up where I left off. Uninstalling Netflix doesn't help.

[RokuJharra-Q]

@c0uchP0tat0

Thanks for getting back to us! I appreciate your attention to my post and the corrections. I'd like to help you further with this issue. Please let us know which Roku device you use with the serial number. Also, when did the issue occur?

Looking forward to your reply. 

Thanks,
The Roku Community Team

[c0uchP0tat0]

Roku software is on a TCL television. The issue started occuring, I think, a few week's ago. Probably with an "upgrade" to the software. My Roku version is 14.1.

TCL Model: 65Q825

Hardware ID: A111X

I have Serial number information, but don't want to print that publicly.

[Bats]

Same problem on a TCL 43S431. If YouTube is paused and the TV goes into screensaver mode (something Roku frustratingly seems to give little control over), then when it's woken up, Youtube defaults back to the "Who's watching?" account selection screen.

This then requires digging into my history to continue whatever I'd been watching, or, in the case of livestreams that have already ended (a frequent occurrence, as I'll often start late to watch at 1.5x), makes it impossible to ever finish watching.

It doesn't seem to happen *every* time - I suspect it depends on exactly how long the screensaver has been active - but it's frequent enough to be infuriating.

As @c0uchP0tat0 says, this is new behavior.

(this is also the third time I've had to type this post, as the forums keep failing to log me in & losing what I'd entered. frankly I'm losing patience with the whole process)

[RokuJharra-Q]

@Bats @c0uchP0tat0 

Thank you for bringing this issue to our attention. We would like to investigate it further to assist you.

Please provide the following information: 

• Device info: Model, serial number, OS version/build
• Screenshots of the screen
• Tracking ID: Issue ID, and GC version displayed on your screen
• Your location
• When the issue happened (Has it been recent, or since you first got your device?)

Thanks for your patience and help!

The Roku Community Team

[Bats]

I quit. Contact me privately if you need details, since the forums keep deleting every attempt I make at a reply as spam.