Channels & viewing

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Lobster
Reel Rookie

Why does Roku Channel never work?

Reading various solutions and none work. All other channels on Roku device work fine… just the Roku channel doesn’t respond when you try to play anything. I think it works roughly 1 in 100 attempts and have had it it for a good three years.

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5 REPLIES 5
RokuJechealR
Community Moderator
Community Moderator

Re: Why does Roku Channel never work?

Hi @Lobster,

Welcome to the Roku Community!

We would be happy to look further into this issue, but we will need more detailed information. Can you please provide us with the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
  • IP Address (from whatismyip.com).
  • When did you notice the issue occurred?

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Warm regards,

Chel

Jecheal R.
Roku Community Moderator
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Lobster
Reel Rookie

Re: Why does Roku Channel never work?

Hi

model: 3930EY - Roku Express

sn: X00400D4D1JM (S0102014D1JM)

sv: 12

buildn4184-AE

issue: JM-333-210

Thanks

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RokuJechealR
Community Moderator
Community Moderator

Re: Why does Roku Channel never work?

Hi @Lobster,

Thanks for keeping in touch with us here in the Roku Community!

Please be advised that we have passed along this case and the information you provided to the appropriate Roku team for further investigation.

Once we have available updates, we'll make sure to update this Community thread.

Your patience and understanding are much appreciated in the meantime.

All the best,

Chel

Jecheal R.
Roku Community Moderator
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WuXing
Newbie

Re: Why does Roku Channel never work?

I’m also having this issue

  • 3930EU - Roku Express , X00400NDC5D7 , Device ID: S01V318DC5D7 , Software Version 12.0.0 , build 4184-AE , GC version 10.0.80
  • Tracker ID: D7-335-215
  • IP Address: 148.253.188.201
  • Yesterday, I tried to use the Roku Channel but every time I chose to play something, the page just refreshed and never played 

I’ve tried removing the Roku Channel, restarting the Roku box and re-adding the channel but nothing works.

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RokuArjiemar
Community Moderator
Community Moderator

Re: Why does Roku Channel never work?

Hello! @WuXing,

A warm welcome from the Roku Community!

Thank you for the information you've provided. We have passed along your information to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread. 

We appreciate your patience and understanding in the meantime.

Regards,

Arjiemar

Arjiemar
Roku Community Moderator
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