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VictorHV1980
Newbie
‎06-06-2021 06:13 PM

Why does HBO Max keep crashing on Roku?

HBO Max repeatedly crashes on my TVs. I’ve tried reinstalling the app on both but there doesn’t seem to be any improvement. Any troubleshooting tips for this?

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3 REPLIES 3
makaiguy
Community Streaming Expert
‎06-07-2021 05:12 AM

Re: HBOMAX keeps crashing

After removing a channel, best practice is to clear the Roku's memory by restarting it before reinstalling the channel. Did you do this?

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Bob_in_Cali
Binge Watcher
‎05-23-2022 06:09 PM

Re: Why does HBO Max keep crashing on Roku?

HBO should be ashamed of this app. I have a Sharp Roku TV. Every other app works fine. Netflix, Peacock, Prime Video. No problems. Just now, once again, HBO Max didn't just crash, it shut my tv off & it took five minutes to get it to work again. I have taken to watching HBO Max content on my 15 inch Chromebook. Garbage app.

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DBDukes
Community Streaming Expert
‎05-23-2022 06:20 PM

Re: Why does HBO Max keep crashing on Roku?

@Bob_in_Cali 

Did you...

  1. Remove the app
  2. Reboot the Roku
  3. Reinstall the app

All three steps in that order? If not, do those three steps (1, 2, 3) and see if the app now works.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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