Channels & viewing

[StevenCee]

First it was just one or two, now more and more channels listed in the online channel guide, show schedules that don't match at all, what is being shown on them!  And other channels are too frequently showing "No Information", particularly movie channels. And a number of channels, particularly in the live TV guide, only give general information about the show, not the storyline for that week's episode, or guests on for that show, etc.

On top of that mess, is the fact that too many of the channels that show movies, which say "Press * to begin movie at beginning", will automatically default to the beginning, even though that's not at all what I want, nor did I hit the * button! What is going on with all this?

[RokuJanadeeK]

Hello @StevenCee,

Thank you for reporting this issue to the Roku Community!

Our team is currently aware of this issue. To help them with the investigation, kindly provide us with the following information:

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Specific channels affected by the issue.
• Internet Service Provider.

Your response is highly anticipated.

Sincerely,
Janadee

[u_r_o_k]

you guys suck so hard.  fix this problem.  dont ask people a bunch of jackassing questions.  this is basic stuff.  pathetic

[RokuJharra-Q]

@u_r_o_k 

Welcome to the Roku Community!

We appreciate you for sharing your concerns regarding this issue. To better assist you, we would appreciate it if you could provide us with more specific details about the content or channel that is presenting incorrect information.

Your input is valuable to us, and we’re here to help you further.

Thanks,
The Roku Community Team

[TurboInTheWind]

You would think Roku could give viewers a channel lineup that is useful in scheduling programs to watch. The Scream Channel 770 has been showing wrong programming for over a month now. It seems the movie that is currently playing is a couple of hours ahead of the time it's shown that it will be playing. Almost like a time zone problem on their end. Today AMC Thrillers channel 766 has been completely wrong on the programming.