Hi, @Beatriz1
Greetings, and welcome to the Roku Community.
Thanks for reaching out for support, and we're here to extend our assistance in helping you resolve your concern.
For us to understand your issue further, please provide the following details below:
- What specific Roku device you are having issues with?
- Is this happening with a specific channel? Also, are you receiving any error codes?
- What troubleshooting steps have you performed so far?
- Can you please provide an image referring to the issue?
With more details you can provide, it will greatly help us better understand the issue, and we can address it.
We hope for your response regarding this matter.
Best wishes,
Kash
Takashi O.
Roku Community Moderator
