Channels & viewing

[Ponder]

fwiw.... mine is working fine today.

i did nothing... just checked, and everything is working perfectly normal.

so..... thanks, roku??

[CR2021]

Seems to be working now ... it worked for a while just fine last night, too, but this morning it wasn't. So hopefully this time it will continue to be OK. I'm guessing it was some kind of software update that glitched, and Roku patched. Fingers crossed!!

[RokuRiamie-D · Accepted solution]

Hi Community users!

Greetings from the Roku Community!

It looks like this issue has been resolved for most users! If you're still experiencing it, please try restarting your Roku device: go to Settings > System > Power > System restart > Restart.

Additionally, you can check for updates by going through Settings > System > Software update > Check for Updates.

If the problem persists, feel free to start a new thread.

We’ll be closing this discussion now, and marking it as solved. Thanks so much to everyone who reported this, and for your patience!

Happy Streaming! 💜

Roku Community Team

[JimRaleigh]

Same here. Have 2 Roku TVs with the same antenna live channel problem and 1 Samsung TV with a Roku device that continued to function properly.

[JimRaleigh]

Back to working again!

[Rookman]

Manually did a system update and now everything is working fine.  

[Japhyrobot]

It got fixed just do a manual software update and should be fixed.

[IHiJump]

I want to talk about Roku refusing to acknowledge issues and then fixing them and, not only not telling us they're fixed, but not telling us what the issue was in the first place. 

Case in point. Last week users across the board were suddenly unable to switch between streaming channels (Live TV) and broadcast (Antenna) channels, even after soft resets. Roku went so far as to suggest it was everyone's antennas that was causing the issue. Then, as suddenly as it started, it was resolved and the ticket closed.   

To add to this, people who checked their updates noted no update had been made within the timeframe of the issue. 

I want to know what the rest of you Roku customers think about this practice by Roku of keeping we the users in the dark about issues and fixes.