Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Westinghouse roku tv freezes and reboots while streaming

Jump to solution

I am having issue. However, the reboot did not fix my problem. Anything else you recommend? Our TV is less than a year old.

0 Kudos
1 Solution

Accepted Solutions
RokuJechealR
Community Moderator
Community Moderator

Re: Westinghouse roku tv freezes and reboots while streaming

Jump to solution

Hi @Keldonjackson,

Greetings from the Roku Community!

We understand that you are having a channel playback issue.
We would recommend performing a factory reset on your Roku TV to see if that will resolve the issue you're experiencing.

Perform the following steps with your Roku remote or the Roku mobile app.

  • Press Home on your Roku remote
  • Scroll and select Settings
  • Select System
  • Select Advanced system settings
  • Select Factory reset
  • Select Factory reset everything
  • Follow the on-screen instructions

For more information, check out this link: How to system restart or factory reset your Roku streaming device.
Keep us Keep us posted on what you find out!

Best regards,

Chel

Jecheal R.
Roku Community Moderator

View solution in original post

0 Kudos
1 REPLY 1
RokuJechealR
Community Moderator
Community Moderator

Re: Westinghouse roku tv freezes and reboots while streaming

Jump to solution

Hi @Keldonjackson,

Greetings from the Roku Community!

We understand that you are having a channel playback issue.
We would recommend performing a factory reset on your Roku TV to see if that will resolve the issue you're experiencing.

Perform the following steps with your Roku remote or the Roku mobile app.

  • Press Home on your Roku remote
  • Scroll and select Settings
  • Select System
  • Select Advanced system settings
  • Select Factory reset
  • Select Factory reset everything
  • Follow the on-screen instructions

For more information, check out this link: How to system restart or factory reset your Roku streaming device.
Keep us Keep us posted on what you find out!

Best regards,

Chel

Jecheal R.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.