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Westinghouse roku tv freezes and reboots while streaming

I am having issue. However, the reboot did not fix my problem. Anything else you recommend? Our TV is less than a year old.

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1 REPLY 1
RokuJechealR
Community Moderator
Community Moderator

Re: Westinghouse roku tv freezes and reboots while streaming

Hi @Keldonjackson,

Greetings from the Roku Community!

We understand that you are having a channel playback issue.
We would recommend performing a factory reset on your Roku TV to see if that will resolve the issue you're experiencing.

Perform the following steps with your Roku remote or the Roku mobile app.

  • Press Home on your Roku remote
  • Scroll and select Settings
  • Select System
  • Select Advanced system settings
  • Select Factory reset
  • Select Factory reset everything
  • Follow the on-screen instructions

For more information, check out this link: How to system restart or factory reset your Roku streaming device.
Keep us Keep us posted on what you find out!

Best regards,

Chel

Jecheal R.
Roku Community Moderator
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