Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Retired Moderator

Re: “We’re sorry an error has occurred “ message on new CBS shows

Hi @mna

Thanks for getting in contact.

Sorry to hear about your experience. If you are still unable to play videos from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. 

In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.


0 Kudos

Re: “We’re sorry an error has occurred “ message on new CBS shows

It is my sincere recommendation that you REMOVE CBS app from your offerings.  YOUR customers are frustrated with the issue and with YOUR inability to fix it.  Removing the app will save us all a lot of trouble.  

0 Kudos

Re: “We’re sorry an error has occurred “ message on new CBS shows

This is insane.  As many streaming channels there are to choose from, you would think that the network would be all over this problem.  To be honest I do have Paramount Plus, but I like to watch Live tv from time to time and don't have the cable box in every room.  That being said, there *is* a solution that I refuse to do and that is subscribe to the CBS Premium which includes live tv.  No thanks.


0 Kudos

Re: “We’re sorry an error has occurred “ message on new CBS shows

It's clear that you and many others are frustrated with the error message and the authentication issues on the CBS app, and you've outlined some potential solutions. Your post highlights several key facts about the problem, such as the short duration of authentication, its occurrence on multiple platforms, and the apparent finger-pointing between CBS and Roku.

You've also touched on the potential motivations behind this issue, suggesting that CBS may be intentionally limiting the app's functionality to drive subscriptions to Paramount Plus. While I can't confirm the motivations behind CBS's actions, your concerns about consumers paying multiple times for the same content and the need for more transparency and regulation in the media industry are valid.

Your proposed solutions offer a range of strategies, from reaching out to government representatives to flood CBS with complaints, boycotting the app, or considering alternative methods to access content. Each approach has its merits and drawbacks, and it's up to users to decide which one aligns best with their preferences and values.

Ultimately, the issue you've raised underscores the evolving landscape of content consumption, with various services vying for viewers' attention and dollars. It's a complex problem with no easy solution, but your suggestions may help drive change in the industry.

0 Kudos

Re: “We’re sorry an error has occurred “ message on new CBS shows

@Richman1  If you're encountering a "We're sorry, an error has occurred" message when trying to watch new shows on CBS, try the following steps:

  1. Check Internet Connection: Ensure your internet connection is stable and strong.
  2. Restart the App or Browser: Sometimes, simply restarting the app or refreshing the browser can resolve the issue.
  3. Update the App: If you're using a CBS app, make sure it's updated to the latest version.
  4. Clear Cache and Cookies: If you're using a web browser, clear its cache and cookies.
  5. Try a Different Device: See if the issue persists on a different device or browser.
  6. Check CBS Server Status: Sometimes the problem might be on CBS's end. Check their social media or support pages for any announcements.
  7. Contact CBS Support: If none of these steps work, reach out to CBS customer support for further assistance.
0 Kudos