That is a bad reply. It's been over a year that this has been occurring for people with no actual solution that works. The existing "fix" puts you into a state of perpetual open and crash. Terrible customer service. Do better. You get in touch with CBS. It's on YOUR platform! Stop handing off your job to us.
I wrote software for a living for 2 decades. I know exactly how easy this issue is to fix. Less than 5 minutes. Literally. There's zero reason Roku and CBS can't make this happen. Pure laziness or ineptitude, take your pick.
This is crazy, it's clear that this issue is solely with the cbs app, has existed for over a year, and none of the 'solutions' work. Is there someone at Roku support that is responsible for app relationships? They need to work directly with cbs on a permanent fix. Please for the love of God help this loyal community.
Contacting CBS is futile. I contacted them first via the website, then via email, and finally via phone to tech support. They said this is an issue on Roku’s end; and because I have an account with Roku and not CBS or Paramount+, it’s Roku’s responsibility to resolve it. You’re up next.