Channels & viewing

[ScottElliott]

That is a bad reply. It's been over a year that this has been occurring for people with no actual solution that works. The existing "fix" puts you into a state of perpetual open and crash. Terrible customer service. Do better. You get in touch with CBS. It's on YOUR platform! Stop handing off your job to us. 

[HamboneBill]

You're exactly right, Scott. This appalling lack of concern for customers is enough to drive me and presumably many others away from ever using Roku products again.

[ScottElliott]

I wrote software for a living for 2 decades. I know exactly how easy this issue is to fix. Less than 5 minutes. Literally. There's zero reason Roku and CBS can't make this happen. Pure laziness or ineptitude, take your pick. 

[Whatsupyal2007]

I did remove restart reinstall and every day I have to sign out and back in I have a roku one tv

[comgear]

Did everything listed above twice and still get the error message. Roku, your turn. What's up with CBS?

[Aaronjs22]

This is crazy, it's clear that this issue is solely with the cbs app, has existed for over a year, and none of the 'solutions' work. Is there someone at Roku support that is responsible for app relationships? They need to work directly with cbs on a permanent fix. Please for the love of God help this loyal community. 

[Ellemcee]

Remove restart reinstall thru settings 

still an error has occurred. 

[DropEdge]

Contacting CBS is futile. I contacted them first via the website, then via email, and finally via phone to tech support. They said this is an issue on Roku’s end; and because I have an account with Roku and not CBS or Paramount+, it’s Roku’s responsibility to resolve it. You’re up next.

[AlenB]

Seems like they are pointing fingers at each other with neither parties wanting to resolve the issue. 

[Toddwrtr]

---

@AlenB wrote:

Seems like they are pointing fingers at each other with neither parties wanting to resolve the issue. 

---

Welcome to the wonderful world of streaming.