Belay my last posting. I was having the cutout issue before the update by TCM on Sep 8, 2021. I wrote my previous reply Sep 11, 2021, but before checking Watch TCM. Just after I wrote the reply I opened Watch TCM, and it worked perfectly. I did not have to manually update--the system had automatically updated. I did not have to authenticate--the system remembered me. Thank you TCM coders. Whom I do not thank are those who, while trying to be helpful or to appear technically savvy, suggested solutions that did not work. To them I say, "If you haven't tested it, don't suggest it." Finally, the only problem I had with the old version of TCM is the glacially slow fast forward. If the newest version of Watch TCM remediated that, I would award kudos to TCM coders. Alas, it is still slow. If there is an end-user out there who has seen an improvement in the app, please tell us what it is. If it ain't broke don't fix it. That is not a joke. Anyone who makes his or her living diagnosing and fixing stuff knows that.
If you’re still experiencing the crashing issue, you may need to manually update the app. To do this, press the * button on your Roku remote while the Watch TCM channel icon is highlighted on the main home screen, then select “Check for updates”.
If you need any assistance, please contact us by replying to this email.
Best,
Kathy at TCM