@n6rsh wrote:
I want to add that YOU are assuming that we users have done something wrong and WE need to fix the problem. Know this: Everything was working fine until an update was sent down the line on July 15th. Do you see where the problem likely came from? Pretty obvious to me...
Nobody says you are doing anything wrong. But the fact is you are having problems that most others are not. Any suggestions given are attempts to help you, but since we remote people have no way to know what is going on on YOUR system, we can only give you things to try.
Except for Roku's own channels (The Roku Channel, Roku Media Player and a few Roku informational channels) the Roku versions of the channel apps are created, provided, and maintained by the channels themselves, in this case by Turner Classic Movies.
If Turner sent a faulty update, Turner needs to fix it. Contact TCM form: https://tcmdigitalhelp.zendesk.com/hc/en-us/requests/new
The problem may be Roku model related, so reporting your model and model number (find via Settings > System > About) when you have problems may help pin it down. There are a lot of models with different sets of capabilities in use out there and Turner may not have tested their release against all of them.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
