Channels & viewing

[smallWstudio]

As far a I can tell it's the same all over for subscribers to TCM. TCM seems incapable or doesn't care about this issue. Even the support "BOT"- "Roseann"  doesn't reply any more, not that it helped in any way with the issue.  For me this has gone on for close to a month...so very sad.

[smallWstudio]

It "appears" that things are getting back to normal with the TCM app. It seems to be working on the website and on the Roku as well... and it only took 3 weeks or more. 😆

[gailf1]

Gosh, I was so happy and excited when I read that it was fixed as of about a half-hour ago that I immediately went to try, and guess what: all of the movies I had saved still won't start, and there are still the four zeros on either side of the time line of the film, after I press PLAY. I then thought, well, maybe it would help if I sign out and sign in again. No difference. 

Are you able to see films you have saved during the last few weeks or just ones available as of today?

[smallWstudio]

I only had a couple of films saved and they did play but that isn't a very good sample. I'm sure there may be some that were saved that do not play. All I can say is that it "seems" everything in the queue at this point seems to play.

[smallWstudio]

Spoke too soon. All the movies from yesterday played for me but now that I check the new ones from "Days of Wine and Roses" to "The Defiant Ones" won't play!!!! This is sooo beyond frustrating !!!

[makaiguy]

I checked this morning and found no improvement.

I just now checked and found the last several entries that showed up played for me as they should.   I went back and spot checked about 20 or so prior entries spread over the problem timespan and ALL played!  Checked on two different Rokus: Streaming Stick 3600 and Streaming Stick 4K+ 3821.

Could this thing finally be fixed?

The only oddball one I found was a fairly recent entry, Obsession, that starts with a color chart and audible tone, then moves into some header information -- all stuff that is probably tacked on at the beginning of their movie files but we aren't normally shown.  The actual film began at the 1 minute mark.

Edited to add:

@smallWstudio-

I don't find either "Days of Wine and Roses" or "The Defiant Ones" in the current Films list.

[smallWstudio]

Yeah titles have changed from what were there this morning. Now it's back to a few days ago. My first title in the TCM queue is "The Clown" which was the first title a day or so ago....I have no clue what's going on!!!

[makaiguy]

Ah, nuts.  We're not out of the woods yet.  They just added Rebel Without a Cause, and it WON'T play for me.

[makaiguy]

It's no better on the tcm.com website.  Same films play or don't play as on the Roku app.  They seem to have major server problems.

[smallWstudio]

Yes, both the TCM site and the Roku app are pretty much the same. This has been going on, for me, for about 4 weeks. TCM can't seem to figure out this issue. It seemed to be all good a day ago then as newer titles appeared the same issue of not playing reared it's ugly head yet again. So very sad!!