Channels & viewing

[davidbland889]

Hello,Check Roku Settings: First, ensure that your Roku display settings are optimized. Go to your Roku home screen, navigate to “Settings,” then “Display type.” Make sure it’s set to the correct resolution (e.g., 1080p or 4K) based on your TV. HDMI Cable and Port: Verify that you’re using a high-quality HDMI cable to connect your Roku to your TV. Sometimes a faulty cable can affect picture quality. Additionally, try connecting your Roku to a different HDMI port on your TV to rule out any issues with a specific port. Peacock App Settings: Within the Peacock app, check if there are any specific video quality settings. Some apps allow you to adjust streaming quality (e.g., low, medium, high). If available, try changing the streaming quality to see if it improves the picture. Network Connection: A stable internet connection is crucial for streaming quality. Make sure your Roku is connected to a reliable Wi-Fi network. Restart your router or modem to refresh the connection. Software Updates: Ensure that both your Roku device and the Peacock app are up to date. Sometimes software updates address performance issues. Contact Peacock Support: Reach out to Peacock’s customer support directly. They may have additional troubleshooting steps or be aware of any known issues related to Roku devices.

Best Regards

davidbland889

[mmanley11]

The thing is everything ELSE in the app was great EXCEPT the live Olympic coverage. And, as I stated, this happens with many live events such as college football.  Also happens on other apps streaming live sports, so I’m pretty sure this is a Roku issue, not an app or connection issue.  

[Strega2]

Keep in mind Peacock writes and maintains its apps on Roku and other platforms. If they have a bug in their Roku version it’s theirs to at least identify, and probably theirs to fix as well, so do let them know.

For what it’s worth, much of it looked washed out to me too (not via Roku or Peacock.)  Most of it was outside on a gray rainy day.  Many of the shots had rain drops on the lenses.

[Amazinq]

I'm having the exact same issue. I love Roku but I don't think peacock channel does. 

[FARMSM]

I have a Sharp Roku TV and most of the Peacock content looks great, it's only live sports that look washed out with a brightness level very high. I have tried to reinstall the app, adjust HDR, brightness, gamma; etc. and nothing changes the washed out appearance. The strange thing is that it's only with US live sports that this appears. NFL and golf is terrible, but EPL soccer looks fine.

[RokuCarly]

Welcome to the Roku Community, @FARMSM!

We'd be happy to be of assistance here and we'd like to gather the specific information. Kindly provide me with the details requested above post. 

Also, a photo of a comparison of affected content and those that are not would be appreciated. 

Your updates are highly anticipated.

Warm regards,
Carly

[FARMSM]

Hi,

Here are some screenshots. The studio feed from EPL was fine, the golf shot was completely blown out. I have looked throughout the TV's settings to try and fix the issue but nothing works, and I can;t seem to find a setting to allow HDR to be turned on or off.

There are just HDR settings for Standard, Bright and Dark; none of which work to correct the high brightness.

[RokuCarly]

Hi, @FARMSM.

Thank you so much for providing us with these details.

Rest assured that we'll coordinate this with the appropriate team to conduct a thorough investigation. Once we've received updates from the team regarding this matter, we'll let the Community know.

In the meantime, we humbly request your patience and understanding as we work on this.

Warm regards,
Carly

[FARMSM]

Hello,

We are using the Peacock app.

Cheers,

Steve

[RokuCarly]

Hi, @FARMSM.

Thanks for the confirmation. This has already been coordinated with the team for investigation. I'll let you know once I've received updates regarding this matter.

Regards,
Carly