Channels & viewing

[Shawkins]

WE tv app still not working. I log in with tv provider but it doesn't register that on the app it just gives me an error code about internet connection. My internet connection is great working perfectly for everything else but this app on Roku. 

[RokuKarla · Accepted solution]

Thanks for the follow-up @Shawkins

If this issue is only happening with a specific channel, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on this channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.

Regards,
Karla