Channels & viewing

[Mendz312]

Error 401 on app. It stalls and after removing, restarting, reinstalling, nothing! Just stalls. The app on my phone and anything else works except on Roku. 

[RokuCarly]

Welcome to the Roku Community, @Mendz312!

Thanks for contacting us about the accessibility issues you've encountered directly on the VIX standalone app on your Roku device. We're happy to help.

Error 401 indicates that the server was unable to identify the user because the request lacked valid authentication credentials. In cases like this, please note that Roku doesn't manage channel logins or authentication, and many Roku channels are developed and maintained by the channel providers themselves.

We highly recommend coordinating this with the channel provider for further assistance. You may reach them here: VIX Support

Hope this helps.

Warm regards,
Carly