Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Mendz312
Newbie

Vix stand-alone app not working.

Error 401 on app. It stalls and after removing, restarting, reinstalling, nothing! Just stalls. The app on my phone and anything else works except on Roku. 

 

Labels (1)
0 Kudos
1 REPLY 1
RokuCarly
Community Moderator
Community Moderator

Re: Vix stand-alone app not working.

Welcome to the Roku Community, @Mendz312!

Thanks for contacting us about the accessibility issues you've encountered directly on the VIX standalone app on your Roku device. We're happy to help.

Error 401 indicates that the server was unable to identify the user because the request lacked valid authentication credentials. In cases like this, please note that Roku doesn't manage channel logins or authentication, and many Roku channels are developed and maintained by the channel providers themselves.

We highly recommend coordinating this with the channel provider for further assistance. You may reach them here: VIX Support

Hope this helps.

Warm regards,
Carly

Carly Y.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.