Channels & viewing

[Jusmeintn]

I too have this problem with my Roku TV. AppleTv used to stream now it doesn't. All other devices streaming AppleTv except for this Roku tv.

[RokuEuniceL]

Hi @Jusmeintn,

Welcome to the Roku Community!

We understand you are having problems streaming on Apple TV. We're happy to help. In some cases, removing the channel and then reinstalling it may help. Please follow the steps below:

1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose "Remove channel."
2. Restart your device from Settings > System > Power > System Restart (if you do not see a Power submenu, skip to the next step).
3. After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Please keep us posted on what you find out!
All the best,
Eunice

[Jusmeintn]

Hello this is a Roku Tv. I done all of that twice now. I kept the TV unplugged for 15 minutes. Turned it back on & installed AppleTv. Still got the same message. AppleTv has previously worked on this TV. 

[RokuEuniceL]

Hi @Jusmeintn,

Thanks for keeping us posted.

We'll do our best to assist you, but we need more information. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (These can all be found in Settings > System > About.)
• Does this issue occur specifically on the Apple TV channel? If so, what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID.)
• Steps to reproduce the issue you are seeing.

Once we have this information, we will be able to investigate further.

All the best,

Eunice