Channels & viewing

[jimbobwilliams]

@MeatyOgre 

This was 100% the issue for me. Roku Streaming Stick, Max app v55.3. MAX password had special chars ($, ^, \, etc.). Continually got "Something went wrong. Let's go back and try again" after trying to sign in on the Roku MAX app.

Changed password to just chars and digits and boom, it worked.

[Concrete225]

Max is not working on roku

[RokuEuniceL]

Hi @Concrete225,

Greetings from the Roku Community!

We understand you are having issues with Max, and we appreciate your posting about this. We would be delighted to help you further.

For us to better understand the issue you are experiencing, please provide us with additional information:

• When did the issue occur?
• Are you getting any error messages or error codes when trying to play content?
• What troubleshooting steps have you taken so far?
• Can you please elaborate on the issue that you are experiencing?
• What is the software version of your Roku device? (Go to Settings > Systems > About.)

We look forward to hearing from you and looking closely into this issue. Thank you!

Kind regards,

Eunice

[charismaq]

I had a similar issue, when logging in with remote, it just would not recognize my email address. Went to login with provider to get a 6 digit code to appear, but instead of using the QR code, went to auth.max.com/link and was able to use the same 6 digit code.