Hi, @Magdadiana24.
Greetings from the Roku Community!
Thanks for keeping us posted. We'd be happy to review this and help you find the best resolution possible.
Before we proceed, could you please tell us more about what is happening in this series? Is a particular Season and Episode affected? Are you having playback issues or no playback at all?
We'll be looking forward to more details about this.
Thanks,
Carly
Carly Y.
Roku Community Moderator