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Faycap
Reel Rookie

The Old House App disappeared

My This Old House app has gone. I pay for the subscription. Customer support says to unsubscribe and it’s is no longer available. I wasn’t contacted, so I now have 3 weeks of a subscription I can’t get. No refund. I would love the This Old House full app back with all 45 seasons. Does anyone know what happened?

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5 REPLIES 5
renojim
Community Streaming Expert

Re: The Old House App disappeared

Are you in the U.S.?  If I search in the "Streaming store" it's there.  Note that if you have multiple Roku devices linked to the same Roku account, any app that's removed or added to one device will be removed or added to all devices linked to that account.

Roku Community Streaming Expert

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Faycap
Reel Rookie

Re: The Old House App disappeared

Hi,

thank you, no, I’m in the UK

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renojim
Community Streaming Expert

Re: The Old House App disappeared

I don't see it in the UK Channel Store.  I couldn't say what happened, but channels/apps do sometimes get pulled by the provider for various reasons.  Is it available there on The Roku Channel?

Roku Community Streaming Expert

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Faycap
Reel Rookie

Re: The Old House App disappeared

Hi!

Thank uou 🙂

The Roku channel has 5 seasons available (and not the most recent). The App had all 45 seasons. Very frustrating. What is even more confusing is that Roku actually own the This Old House brand. 

hoping it returns! 
thanks again x 

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LyricLandis
Reel Rookie

Re: The Old House App disappeared

I feel you.

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