Channels & viewing

[tttrrr]

When I go to tennis channel and watch ON TV  there seems to be another match with clapping etc going on in the background when the match I am watching there is no clapping or talking... I called the tennis channel they never heard of such a thing....I get the tennis app from my Roku.. streaming device . I did everything possible but its still happening!! Is anyone fixing this!!! It's the only app it happens with????? Did an update , reinstalled app .....Anybody have answers??

[RokuJharra-Q · Accepted solution]

Hi, @tttrrr Welcome to the Roku Community!

We appreciate you bringing this to our attention and are here to assist you.

Is the issue specific only to the Tennis Channel? If so, have you tried the troubleshooting steps below to see if they resolve the issue? 

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

You may do this on the affected channels and let us know if the issue persists.

Thanks,
The Roku Community Team

[tttrrr]

ITS STILL HAPPENING ON ALL TVS!!!! Its Sunday Jan 19.. Have tried everything...

[tttrrr]

I also researched it. I see this has been an issue in 2024 as well!!!! ITS ROKU!!!

[RokuTakashi]

Hi, @tttrrr 

Thanks for the update.

We appreciate your efforts in performing various troubleshooting steps in an attempt to resolve the issue.

For this matter, we recommend reaching out to Tennis Channel's support team and inquiring further about the trouble you've experienced with their app. It is important to note that channel providers are the ones who directly manage their app including their own contents, features, and interface.

To contact them, you can refer to Tennis Channel Support

We hope this helps, and let us know if you have further concerns or inquries.

Thanks,
The Roku Community Team. 

[tttrrr]

its still happening.... Tennis channel is clueless as is Roku..Totally unacceptable...Im watching a women's singles match and while they are just standing there walking around getting ready to serve. You hear someone else bouncing a ball an d serving and crowd screaming. When that is not what I'm watching????????

[RokuJharra-Q · Accepted solution]

@tttrrr 

Appreciate your update. As @RokuTakashi mentioned, we recommend contacting the Tennis Channel support team to inquire further about the issues you've been experiencing with their app.

Please note that channel providers are responsible for managing their app, including its content, features, and interface.

To contact them, you can refer to Tennis Channel Support

Thank you for your cooperation!

Best,
The Roku Community Team