Channels & viewing

[VioletDK]

The latest episode of Teen Mom Family Reunion has no audio, I haven't seen this issue with any other episode or series. Can this be looked into or fixed somehow?

[VioletDK]

This is on the Xfinity Streaming app, I should have mentioned that

[Alexyz111 · Accepted solution]

I too am having this issue! Any advice on how to get this working ?

[RokuTakashi · Accepted solution]

Hi, @VioletDK @Alexyz111

Thanks for posting here in the Roku Community.

We understand that the latest episode of the Teen Mom Family reunion has no audio on the Xfinity Streaming app, and we know how this affects your streaming experience. For this matter, it is recommended to reach out to Xfinity's support directly since the channel provider manages the contents of their app on the Roku platform. Once this is brought to their attention, they'll be able to address the issue at hand. 

You can reach them at Xfinity Stream Support

Best wishes,

Kash

[VioletDK]

I have put in a message on the xfininity website forum and they have stated they are looking into it and hope to have a resolution soon. Lots of people have commented saying they have the same issue.