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best313
Newbie

TVB Anywhere+ not recognizing my paid subscription

I have been a paid subscriber to the TVB Anywhere+ channel. Recently it appears they updated the app and when I try to login, they are not recognizing the subscription. On Roku I can see that I am still paying and is subscribed, but within the app they are asking me to subscribe and pay again and I cannot see any of the paid content.

Not sure how to proceed. I tried logging out and login, but still the same result. Should I unsubscribe from the service through Roku?

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4 REPLIES 4
RokuLianna
Retired Moderator

Re: TVB Anywhere+ not recognizing my paid subscription

Hi @best313
Welcome to the Roku Community!

Does the issue only occur on TVB Anywhere + or across other channels installed on your Roku device?

Have you tried removing the affected channel TVB Anywhere + and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

Let us know if there's any difference after.


Warm Regards,
Lianna

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best313
Newbie

Re: TVB Anywhere+ not recognizing my paid subscription

Hi @RokuLianna , thank you for your response.

This is the only channel I am using that has a paid subscription, so I have no other subscription to compare against.

I just tried the reinstallation process you mentioned, and still having the same issue. At startup, the channel does prompt for my login and is able to detect my Roku ID/email to login with, but afterwards, it will ask if I want to pay for a subscription and I cannot access any of the paid content.

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RokuLianna
Retired Moderator

Re: TVB Anywhere+ not recognizing my paid subscription

Hi  @best313

Thanks for keeping in touch!

Many channels on Roku are maintained by the channel provider themselves. Since the error only occurs on TVB Anywhere channel, that's an indication that there's likely an issue within that specific channel that needs to be addressed with an update from them. We indeed recommend contacting TVB Anywhere Support to report the issue and get help.

Thank you for your understanding.


Warm Regards,
Lianna

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Subtonium
Newbie

Re: TVB Anywhere+ not recognizing my paid subscription

This is a TVB Anywhere+ issue. I’m in the same boat but instead of Roku, my app in Android TV is doing the same thing … whereas on iOS/iPad it works fine. I have a subscription directly with CityTelecom and the app works under all OS until the most recent app update.

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