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adamms
Newbie

Subtitles randomly work. How do i get a refund to buy new roku

Ive already tried all steps to fix subtitles that's listed online. NONE WORK. It is random if they work but rare. On peacock I found steps to make them work turning on and off reloading it. But it's random as well. If there are so many issues with rokus subs not working its obviously not a certain streaming channels issue. Will I have to keep buying new rokus just to have subs???

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RokuJechealR
Community Moderator
Community Moderator

Re: Subtitles randomly work. How do i get a refund to buy new roku

Hi @adamms,

Welcome to the Roku Community!

Can you please provide more specific information about the issue you are experiencing? Are there specific channels that you are having this issue with? Each channel may have different settings to enable/disable closed captioning.

Please keep us posted, and we will continue to assist you further.

All the best,

Chel

Jecheal R.
Roku Community Moderator
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