Channels & viewing

[Shawna75]

I'm super curious why so msg seen to have issues with the Peacock app? I've had it long before the Olympics and never had an issue. Watching the Olympics when I know millions were probably accessing it too and not one issue. I always find if your having a lag issue 9 out of 10 times it's internet (I know I know not always) and restarting router/ modem should help. I also find going into Roku and manually updating it to make sure all apps are updated and then doing a restart helps a ton. I've a habit of leaving my TV on 24/7 which is awful i know but a quick restart of Roku Ultra and I'm back to perfect viewing. I'm not directly connected either, my Ultra runs off wifi and I can honestly say I've never had issues! I hope you can figure out the lag, maybe try a restart and clear things!

[RokuCarly]

We're grateful to have you here in the Roku Community, @Shawna75!

Thanks for letting us know about the streaming issues you've experienced within the Peacock channel on your Roku device. We'd be happy to share further information.

Please be aware that Peacock manages and maintains their app on the Roku streaming platform independently. In cases like this, it would be highly recommended to directly raise your playback issues within the channel provider themselves.

You may reach them here: Peacock Support

In the meantime, you may also try the following troubleshooting steps to help you get back on streaming:

• How to resolve a channel playback issue
• How to update the software on your Roku streaming device
• Roku OS software release notes

We hope you find this information helpful.

Best regards,
Carly